Privacy Policy

Last updated: 2026-02-10

This Privacy Policy explains how DTC Core Co ("we", "us") collects, uses, and protects information when you visit our website and when you choose to provide your information through our forms.

Information we collect

• Contact information you provide: such as name, email address, and phone number when you submit a form or contact us.
• SMS consent records (if you opt in): if you choose to opt in to SMS, we record your consent and related details for compliance purposes (for example: consent language version, timestamp, and basic technical metadata).
• Technical data: basic device/browser information that may be automatically logged by our hosting and security providers (for example: IP address, user agent, and request identifiers).

How we use information

• To respond to inquiries and provide customer care.
• To deliver service-related updates when you request them.
• To maintain the security and reliability of our website.
• To demonstrate consent and support compliance requirements for SMS programs.

SMS program (customer care updates)

SMS opt-in is optional. If you opt in, you may receive customer care updates from DTC Core Co. Message frequency varies. Msg & data rates may apply.

Opt-out

You can opt out at any time by replying STOP. After opting out, you will no longer receive SMS messages unless you opt in again.

Help

For help, reply HELP or contact us at [email protected] or call 626-888-8248.

How we share information

• We may share information with service providers that help us operate our website and communications (for example: hosting, security, and messaging providers), only as needed to provide the service.
• We do not sell your personal information.
• SMS consent is not sold or shared with third parties for marketing purposes.

Data retention

We keep information only as long as reasonably necessary for the purposes described above, including maintaining records of SMS consent for compliance.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

Your choices

• You can opt out of SMS at any time by replying STOP.
• You can contact us to request access, correction, or deletion of your information, subject to legal/compliance requirements.

Contact

Questions about this policy: [email protected]